I purchased a stainless steel Brinkmann 5 burner gas grill, model 810-1750-S from Home Depot in March 2012. I've been unable to use the grill since early this year 2015, and have been trying to get replacements parts. Basically in less than 3 years, the crossover channels were completely rusted, making the grill unusable.
When we discovered the channels were rusted I contacted Brinkmann. I had some trouble contacting a representative, but finally got through. I was told to email a warranty form and copy of original receipt. I did so, and was sent replacement parts. Unfortunately, we were sent the wrong replacement parts, even though I did specify the exact model number, and included the receipt.
Now I'm trying to get the correct replacement parts, but it's impossible to get a response from this company. I emailed twice in the last 2 weeks (using the same Brinkmann email address I originally used to submit my warranty form). No response from Brinkmann. I called today, and was not allowed to speak to a live person. I was told I'd receive a call back, but again no response. I tried to complete a contact form on their website, and received an internal error message. But they immediately signed me up for their email marketing list, which I didn't request.
I don't believe this grill should be advertised as a stainless steel grill, when you think stainless, you think NO rusting would happen. I'm highly dissatisfied with the whole process at this point. I don't know if we'll be able to successfully repair this grill even if we do receive the parts. My husband used a dremel to cut the cross channels off, referencing user tips from customers with the exact same Brinkmann grill issue online, because the screws were completely rusted and could not be unscrewed or even drilled out. Three years and $469 plus tax for a piece of junk grill from Brinkmann in my opinion. My smaller Charbroil grill that I replaced was crappy looking, and wasn't stainless steel, but it lasted me a good 15 years.
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